Chawton House Surgery
St Thomas Street, Lymington, SO41 9ND
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Patient Participation Group
Chawton House Surgery, along with other GP practices in the UK, has a Patient Participation Group (PPG) so that patients have an opportunity to contribute to the running and services offered by the surgery.
What is a Patient Participation Group?
The PPG serves as a bridge between patients and the surgery.
It provides a way for patients to make positive suggestions about the practice, raise general concerns and ideas for improvements. The PPG representatives meet regularly with Chawton House Management, issues raised by patients are discussed and the outcome is reported back to the patient and may also be reported in PPG Newsletters which will be available by email or in the surgery.
It provides a way for practice staff to communicate with patients. As well as providing information, this helps patients understand the demands and issues that practice staff have to deal with when running the practice.
Feedback from the PPG may be used for other reasons such as influencing the provision of health and social care and to develop self-help projects to meet the needs of fellow patients.
Please note that the PPG is NOT about individual medical issues or anything that happened during a consultation with a doctor or nurse. These matters are confidential and we are not allowed to discuss them at meetings. Please discuss these concerns either directly with your GP or with the Practice Manager.
How is the PPG run?
Any patient at the Chawton House Practice can become members of the PPG. Just complete the Registration Form and put it in the box in Reception or hand to the Receptionist
A committee is formed from volunteers who represent patients and a member of Chawton House Management. They will help to set up and run the PPG and deal with any issues that result from meetings. Current PPG Patient Representatives are Alan Lawrence, Celia Burgess, David Mews, Mary Pruss, Michael Barsby, Leanne Saunders and Kathy Quinn.
The PPG Committee aims to produce a regular Newsletter to keep in touch, please turn over to see the type of information we plan to include. The Newsletter will be sent by email to those who have included this information Registration Form and will also be available in Surgery Waiting Rooms. If you have any suggestions for information you would like to see in the Newsletter, please make contact – see below.
To keep in touch:
If you would like to receive regular newsletters and updates by email, please complete the PPG Registration Form. Alternatively you can complete a Contact Form at the surgery and put it in the PPG Letterbox in Reception.
Newsletters are also available to pick up at Reception.
If you want to make a comment or suggestion:
- Complete the PPG Comment and Suggestion Form and a message will be sent direct to your PPG.
- Write to us and put the letter in the PPG Letterbox in Reception. Letters will be looked at every week
The information you supply us will be used lawfully, in accordance with the General Data Protection Regulation (GDPR) 2018, this gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Click here to read the full Patient Participation Group Privacy Notice
07:30 until 18:30
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14:00 until 18:30
The main reception is closed between 1-2pm but phone lines remain open for urgent medical needs.
08:00 until 18:30
08:00 until 18:30
08:00 until 11:00
(2nd Saturday of each month ONLY, depending on statutory holidays) - Suspended until further notice