Chawton House Surgery
St Thomas Street, Lymington, SO41 9ND
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Chawton House Surgery Privacy Notice
CHAWTON HOUSE SURGERY – PRACTICE PRIVACY NOTICE
We are required to provide you with this Privacy Notice by Law. This notice explains how we use the personal and healthcare information we collect, store and hold about you. The notice explains who the information is shared with and how we keep it safe. It also explains how the practice uses the information we hold about you, how you may gain access to this information if you wish to see it, and how to have any inaccuracies corrected or erased. If you have any questions about this Privacy Notice or any other issue regarding your personal and healthcare information, then please contact our Practice Manager.
The Law says:
We must let you know why we collect personal and health care information about you;
We must let you know how we use any personal and/or healthcare information we hold on you;
We need to inform you in respect of what we do with it;
We need to tell you about who we share it with or pass it on to and why; and
We need to let you know how long we can keep it for.
DATA PROTECTION OFFICER
The Data Protection Officer is:
Caroline Sims, NHS South, Central and West CSU
If you have any questions about how your information is being held;
You require access to your information, or you wish to make a change to your information;
You wish to make a complaint about anything to do with the personal and healthcare information we hold about you;
Or any other query relating to this Policy and your rights as a patient;
Please direct any questions or concerns to Marcia Thomarel, Practice Manager. You can contact her by telephone: 01590 672953; you can also send an email to: WHCCG.ChawtonHouseSurgery@nhs.net and mark the subject / your email for the attention of the Practice Manager.
Chawton House Surgery is a 5 Partner, established practice that is situated on the main St Thomas Street, in Lymington; Hampshire. We are a Data Controller of your information. This means that we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient.
There may be times where we also process your information. That means we use it for a particular purpose and, therefore, on those occasions we may also be a Data Processor. The purposes for which we use your information are set out in this Privacy Notice.
WHAT INFORMATION DO WE COLLECT FROM YOU?
Our records are stored electronically and on paper and include personal details about you including your name, address, date of birth, carers, legal representatives, emergency contact details, as well as:
- Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments and telephone calls
- Details about your medical care, treatments & outcomes (past & present), tests, investigations, scans, observations and opinions
- Results of any investigations such as laboratory tests and x-rays
- Details of any medication you are taking
- Relevant information from other health or social care professionals, relatives or those who care for you
- Notes and reports about your health
- Comments made by healthcare professionals in this practice, who are involved in your health care
WHY DO WE COLLECT THIS INFORMATION?
Your records are used to ensure you receive the best possible care from our nurses and doctors. It enables the staff to see previous treatments and medications, and enables them to make informed decisions about future decisions about your care. It helps the doctors to see lists of previous treatments and any special considerations which need to be taken into account when care is provided.
Important information is also collected to help us to remind you about specific treatment which you might need, such as health checks, or reminders for screening appointments such as cervical smear reminders.
Information held about you may be used to help protect the health of the public and to help us to improve NHS services. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.
Staff at the practice use your information to help deliver more effective treatment to you and to help us to provide you with proactive advice and guidance. Staff who have access to your information will only normally have access to that which they need to fulfil their roles. You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.
WHO MIGHT WE SHARE YOUR INFORMATION WITH?
If your health needs require care from others outside this practice we will provide them with whatever information is necessary for them to provide that care. In addition, when you make contact with NHS healthcare providers, outside of the practice, it is normal for them to send us information relating to your encounter. Your consent to this sharing of data, within the practice and with those outside of the practice, is assumed and is allowed by law.
If you would like to see the full version of this Privacy Notice, please ask for a copy at Reception.
You can also view a full copy of this Privacy Notice on our Practice website follow this link: Privacy Notice V1.1
If English is not your first language and you would like a translated copy of this Privacy Notice, please contact Elisabeth Thorne; Patient Services Manager.
07:30 until 18:30
08:00 until 18:30
08:00 until 18:30
08:00 until 18:30
08:00 until 18:30
08:00 until 11:00
(2nd Saturday of each month ONLY, depending on statutory holidays)