Chawton House Surgery

St Thomas Street, Lymington, SO41 9ND

Current time is 16:33 - We're open

NHS

Telephone: 01590 672953

Coronavirus information

Latest news: If you are asked to attend the surgery, please wear a face covering. Many thanks.

Welcome to the Chawton House Surgery Coronavirus information page.

This page is written to help you to access the most appropriate medical help through the Coronavirus crisis. Many thanks for the understanding that you have been showing as we prepare for the rising levels of infection expected over coming months.

The Surgery will obviously be under immense strain, and you will notice significant changes at the Surgery to cope with the fast moving situation. At this time we are looking to move to minimise footfall in the Surgery as far as reasonably possible, whilst still addressing all of our patients needs and concerns.

Despite the changes being implemented across the NHS to cope with the Coronavirus Crisis, please remember that other health problems still arise, and that the NHS is ‘Open for business’. More information about accessing help for other health problems can be found on the NHS Open for Business page.

This infographic summarises the main changes to accessing GP services: Contacting Your Surgery during Covid Pandemic

Changes to usual services:

Everyone coming to the Surgery will be screened for signs of Coronavirus infection before being allowed to enter.

If your reason for coming to the Surgery is for a query or to drop off paperwork you will be encouraged to use a different method of contact such as online, by phone or by email. We are unable to accept any paper prescription requests, clinic or other letters at Reception but you can post these through our letterbox in the front door. Please note that all paperwork is quarantined for 24 hours so if your request is urgent, please ring or email.

This is to ensure that as far as possible the risk of catching the virus during a necessary visit to the Surgery is as low as possible.

It is also important for the health and well-being of all our staff,  and to ensure that we have enough healthy staff members to keep our services going.

You will therefore notice the introduction of an intercom to enter the Surgery, and a glass screen around Reception.

Where possible, non-urgent treatment will be delayed until the crisis shows signs of easing.

Please take a moment to read the information below as it may help speed you to the relevant area for your individual needs.

 

Appointments: We will be continuing to do booked routine Surgery appointments as far as possible via telephone and email. All appointments will be triaged over the phone, and a mutual decision made over whether you should be seen in the surgery. If you DO attend an appointment at the Surgery, please make sure that you wear a face covering or mask.

For all your questions  we can be accessed via telephone 01590 672953 or  this website . Please also see here how to access our services online.

For patients who have concerns over Coronavirus please have a look at the latest Public Health advice here – Latest Coronavirus information . Some patients can now arrange to have a Coronavirus test – follow the link for details of who and how to access a test.

Please do not book a GP  appointment or  attend your GP Practice  if you have symptoms associated with Coronavirus, including a new continuous cough or a high temperature.

If your symptoms are serious, or get worse, NHS 111 has an online Coronavirus service NHS 111 Online that can tell you if you need further medical help and advise you what to do.

Only call 111 direct, if you cannot go online, or are advised to do so by the online service.

Ordering prescriptions:

In order to reduce the need to visit the Surgery and to protect patients and staff, we have introduced a number of changes to how prescriptions can be ordered. With this in mind, we will now be accepting prescription requests by telephone.

The overall aim is to minimise/stop the need for you to come to the Surgery to request a prescription.

Please look into the following options.

    1. Online options (preferred) You can order prescriptions (and much more) by registering for online access to our services (called SystmOnline) . Details about this can be found here.
    2. Order your repeat prescriptions via your Pharmacist
    3. We will now be taking prescription orders over the telephone (least favourable option)

Sick notes: Use this service if you have to stay at home because of Coronavirus and you need a note for your employer: https://111.nhs.uk/isolation-note/

Support for extremely vulnerable patients who are shielding:   For information about protecting extremely vulnerable patients click  here . If needed you can Register for support .The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year – the specially trained helpline team can offer information, friendship and support, including regular friendship phone calls.

Coronavirus Hampshire Helpline – How can I get help? A new helpline is now available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents. The Coronavirus Hampshire Helpline (Hantshelp4vulnerable) can be contacted on***0333 370 4000*** or their website here

The helpline* is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.

In addition help is available through the COVID-19 Community Hub which is a helpline set up by Lymington and Pennington Town Council to assist local residents. If you are self isolating or vulnerable and require assistance with essentials such as shopping, prescription collection or need a list of items the Community Hub can collect these from local shops and deliver them to you. Call the Community Hub on 02380 285893 or email: communityhub@lymandpentc.org.uk (open Mon – Fri 1000 – 1400hr).

Children and Coronavirus: At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, click herehttps://www.what0-18.nhs.uk/national call 111 or contact your GP. For information about crying babies, click here.  If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.

Managing your psychological health is as important as your physical health. Covid-19 has highlighted the importance of this and so our local Community Mental Health Team have put together a document with ideas to support you with your mental health during this difficult period – Mental Health advice during pandemic

 

Would you like to volunteer to help the NHS through the Coronavirus crisis: look at GoodSAM

Thank you for your patience at a challenging time for everyone.

Last Updated 29/6/20