Contact Us
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 1:00pm and 2:00pm to 6:30pm The main reception is closed between 1 to 2pm but phone lines remain open for urgent medical needs. |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | 9:15am to 4:00pm Pre-arranged appointments only. |
| Sunday | Closed |
If you need help when we are closed
When the Surgery is closed (from 18:30 to 08:00 weekdays and at weekends/Bank Holidays), if you require urgent medical assistance, which cannot wait until the surgery re-opens, this is provided through the NHS 111 service – dial 111 – calls are free from landlines and mobiles.
You will be asked for some details so that your needs can be assessed. You may be offered advice, an appointment at a Primary Care Centre or a home visit. Please note that the Primary Care Centres only see patients by appointment, so please ring the above number first.
Physical accessibility
Chawton House Surgery has a disabled access door and is fully wheelchair accessible. To get from the ground floor to the first floor, we have a wheelchair accessible lift. We also have hearing loops installed at reception for patient use.
We also have a wheelchair accessible bathroom located on the ground floor.
If English is not your first language, or if you use BSL, we have translation and interpretation services available for your appointments. Please let a member of staff know your requirements.
How to make a complaint
We aim to offer a high standard of service and medical care to our patients. Should you have any complaint or comment on the service provided at Chawton House please speak to any member of the practice team. Written complaints should be addressed to the Practice Manager.
We are always interested to hear any comments or observations you may have so that we can act upon them and improve the service we give. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.
We hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a complaint, we would like you to let us know as soon as possible. Your complaint will be confidentially handled by the practice manager or one of the Partners in the practice, who will promptly and thoroughly investigate. You will be kept informed at each stage of the procedure.
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvement
You can contact the Health Service Ombudsman in the following ways:
- Tel: 0345 015 4033
- Email: phso.enquiries@ombudsman.org.uk
- By post: The Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
